Shipping policy

Shipping Policy

At Hugo Poedagar, we aim to deliver your order as quickly and safely as possible using trusted courier partners.

We ship orders using The Courier Guy or PUDO, depending on your location and the shipping option selected at checkout.

We offer:

Shipping options and pricing are shown at checkout.

Orders are typically processed and dispatched within 1–2 business days
Next-day dispatch refers to processing time only and does not guarantee next-day delivery
Orders placed on weekends or public holidays are processed on the next business day

Most orders arrive within 3–5 business days
Delivery times are estimates and may vary based on location and courier capacity

In rare cases, delivery may take up to 30 days due to:

We will make reasonable efforts to notify you if significant delays occur.

Once your order has been dispatched, you will receive tracking details via email.

You can track your shipment using the links below:

Please allow up to 24 hours after dispatch for tracking information to become active.

Once your order is handed over to the courier, delivery responsibility lies with the courier
Hugo Poedagar is not liable for delays, losses, or damages caused by third-party courier services
Customers are responsible for providing accurate delivery details at checkout

If an order is returned due to incorrect address details, failed delivery attempts, or refusal of delivery, re-shipping fees may apply.

For shipping-related queries, contact us at:

📧 contact@hugopdgr.co.za
📞 072 098 3829
📍 Somerset West, Cape Town, South Africa