Terms of service
OVERVIEW
Welcome to Hugo Poedagar. The terms “we”, “us” and “our” refer to Hugo Poedagar. Hugo Poedagar operates this website and online store, including all related information, content, features, tools, products and services (the “Services”), to provide you with a curated shopping experience.
Our store is powered by Shopify, which enables us to sell our products and services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of our Services. Please read them carefully, as they include important information regarding your legal rights, limitations of liability, and warranty disclaimers.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your place of residence.
When placing an order or creating an account, you agree to provide accurate, current, and complete information, including billing, payment, shipping, and contact details. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Accounts may not be transferred, sold, or assigned to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display and describe our products. However, product colours or appearance may vary depending on your device or screen settings.
All products are provided subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
We do not guarantee that the appearance or performance of products will meet individual expectations beyond what is expressly stated.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
An order is only confirmed once payment has been successfully processed and acceptance has been issued. Please review all order details carefully before submitting, as cancellations may not be possible once an order is accepted.
All returns and refunds are governed exclusively by our Refund & Return Policy.
Purchases are intended for personal use only and not for resale or export.
SECTION 4 – PRICES AND BILLING
All prices are subject to change without notice. Prices displayed at checkout are final at the time of purchase and are confirmed in your order confirmation email.
Prices may exclude shipping, handling, or applicable taxes unless stated otherwise.
You agree to provide valid payment information and authorise us to charge the payment method provided for all applicable charges.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs processes, or events beyond our control.
Once an order has been handed over to the courier, the risk of loss passes to the customer.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, designs, videos, and trademarks, is the property of Hugo Poedagar or its licensors and is protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Any unauthorised use, reproduction, or distribution is strictly prohibited.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools “as is” and “as available”. We do not control or endorse these tools and accept no liability for their use.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Accessing such sites is at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Hugo Poedagar is powered by Shopify. However, all purchases are made directly with Hugo Poedagar. Shopify is not responsible for any aspect of sales, transactions, or disputes between you and Hugo Poedagar.
You expressly release Shopify and its affiliates from any claims arising from purchases made through our store.
SECTION 10 – PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to the collection and processing of your information as described therein.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions submitted grant us the right to use such content for business and promotional purposes without compensation.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if necessary, at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use our Services for unlawful purposes, to violate applicable laws, infringe intellectual property rights, transmit malicious code, or engage in harmful or abusive conduct.
We reserve the right to terminate access if these Terms are violated.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at our discretion. Obligations and limitations which by their nature should survive termination will continue to apply.
SECTION 15 – DISCLAIMER OF WARRANTIES
All products and Services are provided “as is” and “as available” unless expressly stated otherwise. We disclaim all implied warranties to the fullest extent permitted by law.
SECTION 16 – LIMITATION OF LIABILITY
To the maximum extent permitted by law, Hugo Poedagar shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Hugo Poedagar, Shopify, and their affiliates against any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Hugo Poedagar regarding use of the Services.
SECTION 20 – GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of South Africa.
SECTION 21 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of any changes.
SECTION 22 – CONTACT INFORMATION
For questions about these Terms, please contact us:
Hugo Poedagar
📧 Email: contact@hugopdgr.co.za
📞 Phone: 072 098 3829
📍 Location: Somerset West, Cape Town, South Africa
